Privacy policy

Last Updated: 22 July 2026

At OG Diaries ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our diaries, customized diaries, journals, and other stationery products.

1. Information We Collect

Information You Provide

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

Full Name
Email Address
Phone Number
Billing Address
Shipping Address
Payment Information (processed securely through Shopify and our authorized payment partners)

Automatically Collected Information

When you browse our website, we may automatically collect:

IP Address
Device Information
Browser Type
Website Usage and Browsing Behaviour
Cookies and Similar Tracking Technologies

Marketing Information

If you subscribe to our newsletter or promotional communications, we may collect your email address to send:

Product launches
Special offers
Promotional campaigns
News and updates

2. How We Use Your Information

We use your information to:

Process and deliver your orders.
Provide customer support.
Send order confirmations and shipping updates.
Improve our website, products, and customer experience.
Analyse website performance using Shopify Analytics, Google Analytics, and similar tools.
Display relevant advertisements through advertising platforms such as Google Ads and Meta (Facebook).
Detect fraud, prevent misuse, and maintain website security.
Comply with applicable legal obligations.

We do not sell, rent, or trade your personal information to unrelated third parties.

3. Communications

We may contact you through:

Email regarding your orders, shipping updates, customer support, or account-related information.
Promotional emails if you have subscribed to receive marketing communications.

You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link included in our emails.

4. Payment Security

All payments are processed securely through trusted payment providers such as Shopify Payments, Razorpay, or other authorized payment gateways.

We do not store your debit card, credit card, UPI PIN, CVV, or banking details on our servers.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Ensure proper website functionality.
Improve website performance.
Understand visitor behaviour and website analytics.
Personalize your shopping experience.
Deliver relevant advertisements and marketing campaigns.

You can disable cookies through your browser settings. However, certain features of the website may not function properly.

6. Sharing of Information

We share your information only with trusted service providers necessary to operate our business, including:

Shopify (our e-commerce platform)
Payment gateways
Courier and logistics partners
Analytics providers
Advertising platforms such as Google Ads and Meta (Facebook)

These service providers are permitted to use your information only for the purpose of providing their services.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil your orders, comply with legal obligations, resolve disputes, and enforce our agreements.