Refund policy

Last Updated: 22 July 2026

At OG Diaries, we are committed to delivering high-quality diaries, customized diaries, journals, and stationery products. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Returns

We accept returns only if:

The product received is damaged, defective, or incorrect.
The return request is made within 7 days of delivery.
The product is unused, in its original condition, and returned with all original packaging and accessories.
A clear and uninterrupted unboxing video, recorded from the moment the sealed package is opened until the product is fully visible, must be provided for claims related to damaged, defective, missing, or incorrect items. Return or replacement requests for such claims may not be accepted without an unboxing video.

To initiate a return, please contact us with your order number and clear photographs of the product.

2. Non-Returnable Items

Returns will not be accepted for:

Products that have been used, written in, or damaged after delivery.
Products returned without their original packaging.
Customized or personalized diaries, unless they are received damaged, defective, or incorrect.
Products that have been used, written in, damaged due to misuse, improper handling, or show signs of normal wear and tear.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

Your order number.
Clear photographs of the product.
Photographs of the outer shipping package (if damaged).

After verification, we will arrange a replacement, refund, or another appropriate resolution, depending on the situation.

4. Refunds

Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.

If your refund is approved:

The refund will be processed to your original payment method within 5–7 business days.
The time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.

5. Cash on Delivery (COD) Orders

For eligible Cash on Delivery (COD) orders, approved refunds will be processed via bank transfer, UPI, or another suitable payment method after verification.

Please note that the ₹199 COD confirmation amount is non-refundable if:

The customer refuses to accept the order.
The order is returned to us (Return to Origin - RTO) due to non-acceptance.
An incorrect or incomplete delivery address is provided.
The customer is unavailable to receive the order after reasonable delivery attempts by the courier.

6. Exchanges

We offer exchanges only if the product received is:

Damaged.
Defective.
Incorrectly delivered.

All exchanges are subject to product availability.

7. Order Cancellation

Orders may be cancelled before they are shipped.

Customized or personalized diary orders may not be cancelled once the customization or production process has begun.

Once an order has been dispatched, it cannot be cancelled and will be governed by this Return & Refund Policy.

8. Shipping Charges

Original shipping charges, if any, are non-refundable unless the return is due to our error.
If a return is approved because we delivered a damaged, defective, or incorrect product, OG Diaries will bear the return shipping cost.